Frequently Asked Questions
or over four decades, IMALCO has been a trusted name in Qatar’s automotive and industrial sectors. Through IMALCO Web Store, we continue that commitment by offering customers convenient access to genuine products, trusted brands, and dependable service. This FAQ section has been created to answer common questions regarding online shopping, product availability, delivery, payments, warranties, returns, and after-sales support.
Our goal is to make your experience as simple and transparent as possible by providing the information you need before, during, and after your purchase. Browse the questions below to learn more about our services and policies. If you require additional assistance, our team is ready to help ensure you receive the best possible support and customer experience.
Yes. All products available on imalcowebstore.com are 100% genuine and sourced directly from authorized manufacturers and trusted global brands represented by IMALCO.
Yes. We provide delivery services throughout Qatar. Delivery timelines may vary depending on your location and product availability.
Most orders are processed and delivered within 1–3 business days. Delivery times may vary during peak periods or for special-order items.
Yes. Depending on the product and location, professional installation and fitting services may be available. Please check the product page or contact our team for details.
To submit a warranty claim, please provide your original purchase invoice and contact our customer service team. Our technical team will assess the product according to the applicable warranty policy.
We supply products from leading international brands in tires, batteries, lubricants, automotive accessories, and industrial solutions.
You can reach our customer support team through the Contact Us page, phone, email, or WhatsApp for assistance with orders, products, warranties, and services.
