At IMALCO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions outlined below.

Returns Eligibility

Products may be returned for a full refund or credit provided that:

• The item has not been used, installed, or altered in any way.
• Tires have not been mounted on a wheel/rim or driven on.
• The product is returned in its original condition.
• Original packaging, labels, and accessories (where applicable) remain intact.
• The item is returned within the applicable return period and approved by IMALCO.

Products that show signs of use, damage, installation, or modification may not be eligible for return or refund.

Order Cancellation

Orders may be cancelled free of charge before they are dispatched from our warehouse.

If an order has already been shipped or delivered, return transportation or collection charges may apply. Any applicable return costs will be communicated prior to processing the return request.

Return Process

To initiate a return, customers should contact our Customer Support team with their order details. Once the request is reviewed and approved, instructions for returning the product will be provided.

Refunds

Once the returned product has been inspected and approved, the refund will be processed accordingly.

• Refunds will be issued through the original payment method used for the purchase.
• Processing times may vary depending on the payment provider or financial institution.
• No additional administrative or restocking fees will be charged for eligible returns.

Need Assistance?

For return requests, cancellations, or refund inquiries, please contact our Customer Support team. We will be happy to assist you and provide guidance throughout the process.